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SMS method
SMS considers documentation as the registration of internal and external rules and regulations. Documentation is used to document and communicate working methods and agreements. This documentation is structured based on and around business processes. In almost all cases the Process-overview will be the starting point of (all) activities.
When employees are aware of this process overview, they will always be able to 'fall-back' on agreed policies and regulations. They will know what is going on in the Company. Always and everywhere.
Knowledge that is well documented and deployed can be inspected and may also be continuously improved. In that way company processes will remain up to date! And that is very important, because 'up to date documentation' is used up to 100 times (!) more often than outdated documentation and may result in a reduction of critical errors of more than 40% ! (IMC - 2008)
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Busy documenting your processes?
SMS: ' documentation ' to +31 6-22.93.42.91
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