Change Management

SMS is expert in making sure your employees know how- and why they want to change and also do change.

Over the years SMS developed different kinds of expertise on the change management area. The most important being the process of change itself, because all people have a natural resistance to change. Building on our learning-, process- and knowledge management expertise, as well as our 'best practice' methods, tools and standards, we have learned that most people are surely capable and able to change!

Below you will find our expertises in the area of Change-, Learning-, Knowledge and Process Management. The expertises are all linked to the SMS way of working and delivered by one or more SMS experts. When you need an expert in a certain area of your project, we will make the right professional available. Our experts will explain the SMS methods and tools and do what is needed to succesfully finish your project.

business process experts

Experts in recording, enriching and (graphically) developing  business processess.

knowledge management experts

Experts in managing business knowledge -processess, procedures, working instructions, rules and guidelines.

(E) learning experts

Experts in designing and developing learning projects, including eLearning. 


change management experts

Experts in making sure your employees are ready to use the changed business-, processes and  business systems.

Did you know...

…SMS developed their own change approach, in which organizational and individual change can be very effectively deployed in combination with a new way of working

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